DIKIDI was the default choice for salons in the region for a long time, but in 2026 salons in Serbia increasingly pick something else. Below: why, what switching looks like, and who should stay put.
We build Agendo, so weigh what follows accordingly. About DIKIDI we tried to say only what we can confirm. If something has changed since, check their website.
What DIKIDI does well
DIKIDI is a serious product. It worked for years in a market where salons were going digital for the first time, and it shows.
The appointment calendar is mature and covers things newcomers forget to ask about: several staff members on the same day, breaks, long services, combined bookings. Online booking is stable, and the client has a clear path from choosing a service to confirmation. There is a client database, basic statistics, support for multiple branches and an app for staff.
If your salon has run on DIKIDI for five years and nobody has complained, that is no coincidence. The software does what it promises, and salons do not leave over the calendar.
Three pain points of DIKIDI in Serbia
Salons in Serbia complain about the same things, and none of them is a feature. All three come from the product not being built for this market.
Serbian language and Latin script. The product grew up for a Russian-speaking audience, so the Serbian translation came later. A client who opens your salon page often sees a mix of languages, with parts of the interface still in Russian. Most clients in Serbia write in Latin script and expect everything, from the service name to the confirm button, in a language they read without effort. When a client hesitates on the first screen, some phone instead or go to a competitor.
Reminders. A reminder the day before cuts no-shows more than anything else, and people in Serbia open Telegram and Viber daily. From what we have seen, on DIKIDI Telegram reminders and push notifications depend on the plan or go through intermediaries, which means an extra cost or an extra setup step. Check the current price list before deciding, since terms change.
Usability and the mobile app. The interface does the job but feels like a 2015 product: dense screens, many steps for an ordinary booking, a mobile app closer to a shrunken desktop than a phone tool. A stylist booking a client between two appointments with one hand notices immediately.
None of this makes DIKIDI a bad product. It was built for a different market, and you work in this one.
What Agendo does differently
Agendo is free software for salons and solo professionals in Serbia. The facts, without a point-by-point comparison:
- Three languages, Serbian, Russian and English, with automatic translation of content. You write a service description once, and the client sees it in the language they picked. Serbian is in Latin script from day one.
- Telegram reminders and web push notifications are free and part of the basic version. Clients book through a link, a website widget, or the Telegram bot @agendo_chatbot.
- Import from DIKIDI by link. We do not ask for your DIKIDI password, the public address of your booking page is enough.
There is also a calendar, a CRM with client history and basic reports. The feature list is short on purpose: a salon should be able to start in one evening, not one week.
How to move your salon in five minutes
Switching does not require retyping two hundred services. The steps:
- Sign up at agendo.work. You need only an email address, no card.
- Find your salon's public page on DIKIDI, the one clients use to book, and copy its link.
- Paste the link into Agendo at the import step. The system pulls in services, prices, staff and photos on its own. Do not enter your DIKIDI password anywhere. Agendo does not ask for it.
- Check the result. Go through the categories, open a few services, compare prices and durations, and make sure each staff member is linked to their services. Fix whatever does not match by hand.
For a small salon with twenty services this takes about five minutes. Larger salons should plan more time for review, but not for retyping.
What does not transfer, and what to do about it
The import reads what is publicly visible on the salon page, so three things are done separately.
Client database. We do not read it from the public page because it is not public. Export it from DIKIDI as a CSV file and upload it to Agendo as a separate step. Before exporting, make sure you have your clients' consent to store their data, which is your obligation under personal data protection law anyway.
Schedule. Working hours and appointments are entered by hand. Working hours take a couple of minutes to set up, and existing appointments are easiest to carry over by copying them from the old calendar during the first week, while both systems run in parallel.
Reviews. They stay in DIKIDI, which is reasonable: they belong to the platform where they were left and to the clients who wrote them. Copying them would put ratings on your new page that nobody left there, which is unfair to your clients. Ask for new ones. After a visit, send the client a Telegram message with a link, or put a QR code at reception. Reviews arrive if you ask all the time, not just once.
Common questions when switching
Do I have to give my DIKIDI password?
No. The import works only through the public link to your booking page. If any service asks for the password to someone else's account, be careful.
Can I use both systems at the same time?
You can, and we recommend it for the first few days. The only danger is a double booking, so decide which system is the main one and accept new bookings only there. Replace the booking link on your website and social media once you are sure.
How much does it cost?
Agendo is free for salons and solo professionals. Telegram reminders and web push notifications are not sold as a paid add-on.
When DIKIDI still makes sense
Not everyone needs to switch. Staying is reasonable in these cases:
- You run a larger chain with deep integration: a cash register, staff on a complex pay scheme, inventory, reports your accountant already pulls from DIKIDI. Switching would mean weeks of work for no real gain.
- Your audience is mostly Russian-speaking, so the lack of a Serbian interface bothers no one.
- The system works, clients use it, and the team knows it by heart. If you feel none of the three problems above, changing for the sake of change is a bad idea.
If you recognize yourself in none of these, and a Serbian interface and free reminders matter to you, switching pays off.
Try Agendo
Create an account at agendo.work, paste the link to your DIKIDI page, and within minutes your salon is in Agendo. If something gets stuck, write to us and we will help with the import.